Refund policy
Our 30-Day Guarantee
We want you and your pet to love your Zolevan grinder. If your order arrives damaged, defective, or isn't what you ordered, contact us within 30 days of delivery and we'll make it right with a free replacement or a full refund. In these cases there's no need to send the item back.
How to make a claim
- Email us at support@zolevan.com within 30 days of delivery.
- Include your order number and a photo or short video showing the issue.
- We'll review your request and reply within 1–2 business days with your replacement or refund.
Orders that haven't arrived
If your order hasn't arrived within 30 days of shipping, contact us with your order number. We'll investigate with the carrier and, if the package is confirmed lost, send a replacement or issue a full refund. If tracking shows the package as delivered but you can't find it, please check with neighbors and your local post office first, then contact us so we can help.
Cancellations
You can cancel your order for a full refund before it ships. Email us as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled.
Change-of-mind returns
Because our orders are fulfilled by a partner warehouse, we're unable to accept returns for change of mind on items that arrive in working condition. This does not affect our 30-Day Guarantee for damaged, defective or incorrect items, or any rights you have under applicable law.
What's not covered
- Damage caused by misuse, accidents, or normal wear and tear.
- Claims made more than 30 days after delivery.
Refunds
Approved refunds are issued to your original payment method. Depending on your bank, it can take 5–10 business days for the refund to appear on your statement.
Contact us
Questions about an order? Email support@zolevan.com — we're happy to help.